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Frequently Asked Questions


What services do you offer?

We offer a full range of digital services including website design and development, IT services and support, social media marketing, graphic design & branding, video production & editing, and search engine optimization. Our team can handle all aspects of your digital presence.

What is your process?

We start with discovery, gaining an in-depth understanding of your business, target audience, objectives, and challenges. Then we collaboratively architect a tailored solution. Our team handles design, development, testing, and implementation using an agile approach. Throughout the process we utilize data and optimization to maximize results.

How do you keep updated on the latest trends?

We continuously research, analyze data, attend conferences, follow thought leaders, and engage in professional development to stay on top of digital best practices. This allows us to leverage the latest strategies and technologies for your benefit.

Do you have experience in my industry?

Our diverse team has worked with many companies across a variety of industries. No matter your specific niche, we have the skills to understand your business needs and deliver solutions optimized for your unique requirements.



How do you approach website design?

We focus on understanding your brand, objectives, and users to design an experience that is visually engaging, highly usable, and tailored specifically to you. Our designers utilize research-backed practices in layout, navigation, and conversion optimization.

What’s included in your social media packages?

Our social media services include in-depth audience research, tailored content creation, daily posting and engagement, monthly reporting, and ongoing optimization. We manage your profiles as an extension of your brand.

What SEO tactics do you use?

We focus on technical SEO, content optimization, link building, local SEO, page speed, and user experience enhancements to improve your organic rankings, traffic, and conversions. Our data-driven approach ensures continued optimization.

How can you help manage my IT infrastructure?

Our IT support and management services maintain your infrastructure, handle installation/upgrades, monitor security and performance, offer remote/onsite troubleshooting, and maximize the value of your technology investments.

What graphic design services do you provide?

We handle all facets of visual brand development from logos, color schemes, and branding guidelines to website graphics, product packaging, marketing materials, and more. Our designers collaborate with you to bring your brand vision to life.

What is your website development process?

Our process involves strategy, UX design, development, testing, launch, and ongoing optimization. We use an agile approach to build custom solutions tailored to your brand and goals.

Do you build mobile apps?

Yes, we have experience building cross-platform mobile apps using technologies like React Native. We can bring your product idea to life with user-centric mobile app design and development.

Will you host my website?

We recommend hosting with a specialized managed hosting provider. We can recommend and help you get set up with a provider offering the performance, security, and scalability ideal for your site.

How can I order one of your services?

Contact us via email or phone to discuss your needs. We’ll schedule a discovery call to understand your requirements, then provide a detailed proposal outlining our recommended solution, timeline, and investment.

What is your client onboarding process?

We assign you an account manager who handles onboarding. They will walk you through next steps, gather access/logins, introduce your project team, and ensure you have everything to kickoff smoothly.

Do you require a contract?

Yes, we provide a detailed services agreement outlining the project scope, timeline, investment, terms and conditions before starting work. This sets clear expectations.

When do you need content or materials from me?

We’ll request any necessary content assets, materials, or information during project kickoff. Your account manager will provide content guidelines and submission deadlines based on the project timeline.

How long does it take to complete a project?

Timeline varies depending on your needs. We provide estimates during the proposal stage and set milestones/timelines before starting. Your account manager keeps you updated on progress.

Do you have hidden fees?

No hidden fees. Our proposals outline all costs upfront. If any scope changes occur impacting budget/timeline we will discuss with you before proceeding.

Do you offer SEO audits?

Yes, our SEO audits analyze your site’s technical factors, content, backlinks, and performance to identify optimization opportunities. This provides a blueprint for increasing organic growth.

Can I get a sample report?

We’re happy to provide a sample report customized to your service interest area so you can view what our deliverables look like. Just let us know the specific service.

What happens after my project is complete?

We provide ongoing support and optimization for all our services. Plus we offer regular check-ins, reports, and recommendations to ensure continued success, refinement, and maximum ROI.

Do you have case studies I can view?

Yes, please visit our website to view client case studies across our service offerings. These highlight results delivered and transformations powered by partnering with us.

How do I pay for services?

We accept checks, bank/wire transfers, and all major credit cards. Specific payment terms and schedules are defined in the services agreement prior to starting your project.

What if I’m unhappy with the results?

Our goal is always complete client satisfaction. If you are ever unhappy, just let us know and we will work with you to make it right. We won’t consider a project done until you are 100% satisfied.

Do you work with international clients?

Yes we regularly work with companies based internationally. Our online collaboration tools allow us to effectively coordinate across time zones and geographies.

Do you have references I can talk to?

Absolutely, we can provide client references upon request. Please let us know if you would like to speak with any current or past clients about their experience partnering with us.

What makes your agency unique?

Our blend of technical expertise and creative flair allows us to craft solutions that aren’t just effective but memorable. We combine data-driven methodologies with imagination to help brands thrive digitally.

Do you require a deposit or retainer fee?

Typically we require a percentage deposit before starting work to cover initial costs. The remaining balance is then split into progress payments tied to project milestones.

Who will be on my project team?

We assemble project teams based on your needs, selecting specialists from service areas like design, development, PM, copy, analytics. Your account manager introduces your full team.

How do you keep my website secure?

We leverage monitoring, backups, updates, firewalls, SSL certificates, vulnerability scanning, penetration testing and other security best practices to protect your site and data.

Do you offer outsourced marketing/creative services?

Yes, we provide fully managed ongoing marketing services in content creation, social media, PPC, email marketing, graphic design and more to act as your outsourced department.

Do you have designers specialized in my industry?

Our designers are experienced across many industries. We take time to understand your niche to create designs that feel innately suited to your specific audience and industry.

What design applications do you use?

Our designers are experts in Photoshop, Illustrator, InDesign, and other Adobe programs. We utilize the latest tools to bring your brand vision to life in stunning visuals.

How can I track my marketing ROI?

We utilize goal tracking, UTMs, analytics, and attribution modeling to track the ROI of initiatives across channels. We optimize based on actionable data insights.

Do you offer consultations or audits alone?

Yes! If you are just looking for guidance vs. full execution, we provide standalone consulting through audits, recommendations, or coaching aligned to your goals.

How long does it take to rank higher in search?

Depends on competitiveness of keywords, current presence, website quality and other factors. With our ongoing optimization, you’ll see gradual improvement in 3-6 months.

Can you help me redesign my current website?

Definitely. We provide partial or full site redesign services to update aesthetics, streamline navigation, enhance conversions, and modernize the technology.

Can I specify my exact project team?

We consider your input on your ideal team skills/experience. Ultimately we assign the members best suited, but provide intros and opportunities to confirm the team meets your needs.

Do you have physical office locations?

We are headquartered in [City, State] with additional offices in [other locations]. We regularly meet clients onsite when local. For remote clients, we collaborate via online platforms.

Do you have any specialty service areas?

Some of our specialties include UX design, custom software development, brand identity design, Shopify development, and podcast production. Let us know your needs!

Do you cater to specific business sizes?

We work with organizations of all sizes, from startups and small businesses to large enterprises. Our process scales to meet the unique needs of any client, regardless of company size.

Do you have any limitations on who you can work with?

We do not work with any business involved in activities that are illegal or contrary to our values. But we’re open to partnering with client businesses across nearly every industry and niche.

What metrics do you track for my campaigns?

We customize metrics based on your KPIs, but typically track engagement, clicks, conversions, site traffic, ranking improvements, brand search volume, and more based on the initiative.